Politique d’expédition
Last updated: August 2026
Thank you for shopping with WuWa Store.
We are committed to delivering your order safely and efficiently. Please review our shipping policy below.
Order Processing
All orders are processed within 1–3 business days after payment has been confirmed.
Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, product launches, or holiday seasons, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
| Region | Estimated Delivery |
|---|---|
| Europe | 7–15 Business Days |
| United Kingdom | 7–15 Business Days |
| North America | 8–18 Business Days |
| Australia & New Zealand | 10–20 Business Days |
| Rest of the World | 10–25 Business Days |
Please note that delivery times are estimates and may vary depending on customs processing, local postal services, weather conditions, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location.
We occasionally offer:
- Free Shipping on qualifying orders.
- Seasonal shipping promotions.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take 24–72 hours to become active.
You can also track your order anytime through our Track Order page.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities.
These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.
Incorrect Shipping Address
Please ensure your shipping information is accurate before placing your order.
WuWa Store is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping addresses provided by the customer.
Lost or Delayed Packages
If your package appears delayed or lost in transit, please contact our support team.
We will work with the shipping carrier to investigate the issue and provide the best possible resolution.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the damaged product
- Photos of the packaging
Our team will review your request and assist you as quickly as possible.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: support@wuwastore.com