Política de reembolso

Last updated: August 2026

At WuWa Store, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or order confirmation is required.

Certain items are not eligible for returns, including:

  • Personalized or custom-made products.
  • Gift cards.
  • Items marked as Final Sale.
  • Products that have been used, damaged, or altered after delivery.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photos of the product and packaging.

We'll work quickly to provide a replacement or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for your bank or payment provider to complete the refund.

Shipping fees are non-refundable unless the return is due to our error.

Return Shipping

Unless the product is defective, damaged, or incorrectly shipped, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has entered fulfillment, cancellation may no longer be possible.

Exchanges

We only replace items if they are defective, damaged, or incorrectly delivered.

Non-Returnable Items

The following products cannot be returned:

  • Personalized merchandise
  • Custom-made products
  • Gift cards
  • Digital products
  • Items marked as non-returnable

Contact Us

For any questions regarding returns or refunds, please contact us:

Email: support@wuwastore.com