Orders & Shipping
Q: How long does shipping take?
A: Orders are typically delivered within 7–15 business days depending on your location. Some items may arrive sooner.
Q: Do you ship internationally?
A: Yes! We currently ship across Europe and selected international locations.
Q: Will I receive a tracking number?
A: Yes. Once your order is shipped, you will receive a tracking number via email so you can follow your package.
Q: Why is my order coming in separate packages?
A: Some items may be shipped from different suppliers, so they can arrive separately.
Payments
Q: What payment methods do you accept?
A: We accept credit/debit cards, Klarna (where available), and other secure payment methods.
Q: Is my payment information secure?
A: Yes. All transactions are processed through secure and encrypted payment systems.
Returns & Refunds
Q: Can I return my order?
A: Yes. You can request a return within 14 days of receiving your item.
Q: Do you offer refunds?
A: Yes. If your item arrives damaged, defective, or incorrect, we will offer a replacement or refund.
Q: Do I need to pay for return shipping?
A: Return shipping costs may vary depending on the case. Please contact us before returning any item.
Products
Q: Are your products official Wuthering Waves merchandise?
A: No. We are a fan-made store and are not affiliated with Kuro Games.
Q: Will the product look exactly like the pictures?
A: We do our best to show accurate images, but slight differences may occur due to lighting or manufacturing.
Q: Do phone cases fit perfectly?
A: Yes, each case is designed for the specific model selected. Please double-check your device before ordering.
Support
Q: How can I contact you?
A: You can reach us via our Contact page or email us at:
👉 support@wuwastore.com
Q: How long does it take to get a response?
A: We usually respond within 24–48 hours.
Important Notice
WuWa Store is a fan-made shop and is not affiliated with Kuro Games or Wuthering Waves. All trademarks and copyrights belong to their respective owners.
